How to improve accessibility of your Call center services?
Have you an idea if one third of your customer do not receive receives the excellent call center service that your agent delivers as they do not have access of platform you provide. Do you know some best agents are not able to travel due to some disability or personal reasons? Every call center service agent works arduously to deliver outstanding service, but it is possible only if you design an accessible contact center. To guarantee that all customers can use your services and that all agents have the resources they need to succeed in their jobs, all contact centers should make accessibility a priority. Call2customers has improved the accessibility of call center services for all clients, staff and agents, and customers. What are benefits of accessibility of call center services? Call centers using on-premises or cloud-based technology Traditional on-premises call centers are location based where all infrastructure including software and hardware are located...