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Most Important Call Center Technology of 2022
There has been a significant change in the technology used by Call Centers in India the last several years. Call centers in India are adopting advanced technology to outshine in the marketplace. Call2Customers are giving organisations more opportunities to communicate with customers in better ways. Technology used for 2022 by Call Center in India Visual IVR Although Call Centers in India were using Interactive Voice Response (IVR) which has aided in boosting First Call Resolution rates, queue time reductions, and CSat scores, new advanced technology is now available. To the typical IVR experience, visual interactive voice response adds a multichannel visual interface. These systems make use of communication channels such as smart phones, mobiles and computers to make the process of acquiring information about a caller more efficiently. It’s designed to engage digital users via your website or mobile app, and it allows you to put up menu options and questions to d...